FAQs

How long does delivery take?

Orders are typically processed within 2–3 business days, followed by 4–9 business days in transit. Estimated total delivery time is 6–12 business days.

Is shipping free?

Yes. We offer free shipping on all orders across the United Kingdom, with no minimum purchase required.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unworn or unused, with tags and in their original packaging where applicable.

Who pays for return shipping?

For unwanted items, the customer is responsible for return shipping costs. If your item arrives defective, damaged, or incorrect, we will cover the return shipping cost.

How do I request a return?

Contact us at info@joshuamaison.com before sending anything back. We'll provide the return instructions and address.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order at info@joshuamaison.com. We'll review the issue and work with you to resolve it.

When will I receive my refund?

Once your return has been received and inspected, we'll notify you whether the refund has been approved. Approved refunds are issued to your original payment method.

Do you ship outside the UK?

Currently, we ship throughout the United Kingdom only.

How can I contact Joshua Maison?

You can reach us at info@joshuamaison.com. Our customer service hours are Monday–Friday, 8:00–17:00 and Saturday–Sunday, 9:00–16:00. Our average response time is within 12 hours.